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Requirements EValuator Support

The Quality Factory was founded on the principle of excellence, and the same principle applies to our Requirements EValuator product support.

Creating Excellent Customer Experiences

We want your experience with our products to be exceptional from the start and therefore offer one year of product support FREE with every purchase, which guarantees you access to our knowledge base, and email support.  In the event that support escalation is required, we will even call you to work through your specific issue over the phone.

Support Options

• Read Our Documentation
  Our thorough product documentation contains a wealth of useful information.
• Check out the Frequently Asked Questions
  The answers to many commonly asked questions can be found in our Frequently Asked Questions.
• Fill out a Support Ticket
  If you cannot find an answer in our online documentation, fill out a support ticket. A support engineer will respond to you within one business day.

Our support hours are Monday - Friday, 9:00am - 5:00pm Pacific Standard Time (excluding U.S. public holidays).